QR, kiosk and link capture
Create a code for a whole shop, a single counter or one team member. Rotate a token and the old code stops working instantly.
For multi-location businesses
Customer feedback that reaches the person who earned it
JaaGoo collects feedback at the moment of service — a QR code on the counter, a kiosk in the lobby, a link in a receipt — attributes it to the location and the team member, and turns an unhappy customer into a follow-up somebody owns.
Free plan available · Web portal and mobile apps for staff and customers
Priya S. · Downtown
"Sunayana remembered my usual order."
Raju B. · Airport Road
"Waited 20 minutes at the counter."
About JaaGoo
Most feedback never reaches anyone who can act on it
A customer has a bad afternoon at one of your shops. They do not fill in a survey a week later. They say nothing, and they do not come back — and the review site that eventually hears about it names your business, not the shift, the location, or what actually went wrong.
JaaGoo moves the question to the moment it can still be answered. A code on the counter takes a few seconds, so people actually use it. Every response arrives attached to a location and, when the customer names them, to the person who served them — so a manager sees a specific problem at a specific place, not an average.
Low ratings do not sit in an inbox. They become a case with an owner, a due date and a record of every attempt to reach the customer, and the good ones build a verified record for the staff who earned them.
What it replaces
- Comment cards nobody reads and nobody can attribute
- Monthly survey emails answered by almost no one
- Public reviews that arrive too late to fix anything
- Complaints passed on verbally and quietly dropped
- Good service that goes unrecorded and unrewarded
Features
Everything from the first scan to the resolved case
One platform for the business, the people who work there, and the customers they serve.
Customer feedback
Ratings, comments, and photo, voice or video attachments — with consent captured explicitly and anonymous responses allowed.
Follow-up cases
Unhappy customers become tracked work: assigned, prioritised, with every contact attempt, escalation and outcome recorded.
Portable employee profiles
A verified record of the feedback someone earned, kept with the person rather than the employer, and exportable when they move on.
Analytics and sentiment
Trends, heatmaps, leaderboards and multi-location roll-ups, with optional AI sentiment scoring on written comments.
Multi-location management
Locations, departments, store roles and an org chart — with managers scoped to only the sites they run.
Recognition and endorsements
Customers can favourite and recommend the staff who served them well; former managers can endorse people they actually supervised.
Coupons and campaigns
Issue coupons from a campaign, look them up by code at the till, and redeem them once — expired and voided codes are refused.
Alerts, surveys and scheduling
Design the questions, set the rules that raise an alert, and roster the shifts that say who was on duty when feedback arrived.
How it works
From setting up a shop to closing the loop
Six steps, and the business only performs the first two.
-
Set up the business
Add your locations, departments and roles. Invite the managers who run each site; they see only their own.
-
Add your team
Create employees and they receive an activation code by email and text. Each gets a code customers can scan for them.
-
The customer scans
A QR code, kiosk or link opens your survey. No app to install, no account required.
-
Feedback lands attributed
Every response arrives tied to a location, a touchpoint and — when named — a person, ready to act on.
-
Problems become follow-ups
A low rating raises an alert and opens a case with an owner and a due date. Contact attempts and outcomes are recorded.
-
Insight, and a record that lasts
Trends and roll-ups show what is changing across sites, and the people who earned the praise keep the proof.
Benefits
Three groups, three reasons to use it
Feedback only works when it is worth something to everybody it touches.
For businesses
See the problem while it is still fixable
- Feedback per location, counter and shift
- Complaints tracked to a resolution, not lost
- Trends and roll-ups across every site
- Managers scoped to the sites they run
- An audit trail of what was done and by whom
For employees
Credit for the work, and it goes with you
- A verified record of the feedback you earned
- A profile you keep across employers
- Endorsements from managers who supervised you
- Your own shifts, scorecard and history in one app
- Share or export your profile as a PDF
For customers
Say it in seconds, and be heard
- Scan and answer — no app, no account needed
- Name the person who actually helped you
- Ask for a follow-up and get a reply
- Keep your feedback history if you register
- Favourite the staff you want to see again
Pricing
Priced per location, per month
Start free on a single site and move up when you need more. Prices in USD.
Free
$0
per location / month
- Up to 200 responses
- QR and link capture
- Feedback inbox and follow-ups
- Employee profiles
Basic
$49
per location / month
- Unlimited responses
- Surveys and alert rules
- Coupons and campaigns
- Scheduling and org structure
Standard
$99
per location / month
- Everything in Basic
- Advanced analytics
- One kiosk device per location
- Multi-location roll-ups
Enterprise
Custom
talk to us
- Everything in Standard
- Unlimited kiosk devices
- Priority support
- Custom pricing and terms
Plan prices are taken from the JaaGoo plan catalogue. Taxes, currency and contract terms are confirmed when you get in touch.
Find out what your customers are not telling you
Start on the free plan with one location, or talk to us about rolling JaaGoo out across every site you run.
Contact
Talk to us about JaaGoo
Tell us how many locations you run and what you are trying to fix, and we will show you the rest.
To be confirmed
No published address has been set for JaaGoo yet.
Phone
To be confirmed
Add a number here before the site goes live.
Office
To be confirmed
A registered address is normally required in the footer.